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• Frequently Asked Questions
• General Questions
  
  • Can you host international TLDs like .net,.com.au or .co.uk?
  • How are you able to provide fully-featured service at such low costs?
  • What backups do you do of my site?
  • Can I have a purely flash website?
  • Does your hosting automatically show pop-ups or other ads?
  • Can sites be written in ASP or JSP?
  • Do you offer Server Side Includes (SSI)?
  • Do you submit our sites to search engines?
  • Can I test the speed of your servers?
  • Can I change hosting provider in the future?
  • Where do you run your servers and datacenters from?
  • Can I use Dreamweaver and Frontpage with your hosting?
  • Accounts come with cPanel Control Panel. What is it?
  • How do I redirect a page (or whole domain) to another page or domain?
  • Do you provide SSH/telnet support?
• Email
  
  • How do I create an email address at my domain name?
  • Can I access my email from both an email client like Outlook Express as well as the web?
  • Is just email hosting available?
  • Can I have email hosting without having a web site?
  • What is a "catch-all" email address? Can I have one?
  • How do I create a "catch-all" email address at my domain name?
  • How do I forward email to another email address?
  • How do I set an autoresponder to confirm the receipt of incoming emails?
• Statistics
  
  • What kind of stats do you provide about the visitors to my site?
  • What visitor statistics do AWStats and Webalizer display?
  • How do I access my statistics?
  • Can I customise the statistics to my time zone?
  • Can I download raw logs for use with my own statistics program? How?
• Support
  
  • How do I contact you?
  • Do you offer phone support?
  • How long does the setting up of my hosting take? What settings do I get?
  • Do you have much downtime?
  • Is there a money back guarantee if I am not completely happy?
  • If I have trouble with my hosting account who do I contact?
  • How long will it take if I need to retrieve a backup?
  • Is every file backed up including my database?
• Before you Buy
  
  • How much webspace do I need?
  • What is transfer and how much do I need?
  • Are adult sites or sites involved with SPAM allowed?
  • Are MP3 files, games, or software downloads acceptable on my site?
  • Our site needs to email newsletters to our clients. Is this ok?
  • What if my site breaks your TOS and AUP rules?
  • What is considered "Excessive amounts of resources"?
• Billing & Payments
  
  • Can I order even though I do not live in the Australia?
  • How much is the setup fee?
  • Is my hosting account renewed at the end of the year automatically?
  • What forms of payment do you accept?
  • Why are prices in US dollars?
  • I'm very wary of using my credit card to purchase over the Internet. How secure will the transaction be?
  • What happens if I go over the disk space or transfer limits for my plan?
  • Do you have a minimum time contract or commitment?
  • What happens if I do not like your service?
  • How long does it take for me to get my money back if I want to cancel?
• Uploading files and FTP
  
  • I would like a web-based file manager. Do you have one?
  • How do I upload using your web-based file manager?
  • I just uploaded my site but I only see the old version. What's going wrong?
  • Frontpage does not appear to be working on my new account. What could be going wrong?
  • I have uploaded my site but only see your "holding page". What's going wrong?
  • Can error pages be customised to my pages instead of boring ones?
  • Do you offer unlimited access to update my pages?
  • What are these strange underscore directories I see in my webspace?
• Domain Names
  
  • Which domain name should I get?
  • Once I order hosting does it automatically connect to my domain name?
  • How do I connect a domain name to your hosting?
  • What is DNS propagation?
  • How can I visit my site before or during propagation?
  • How long will it take for my website on your server show up when people enter my domain name?
  • Can I transfer my hosting name to Cherry-Web-Hosting.com.au without downtime?
  • Do hosting plans include a domain name?
  • Where can I get a cheap domain name?
  • Why are cheap domain names exactly the same as regular domains?
  • Can I order hosting without a domain name?
  • Can I have multiple domains pointing to my hosting account?
  • Can my visitors enter the domain name without the "www"?
  • What is a sub-domain?
  • What are your Primary and Secondary DNS numbers (nameserver addresses)?
• Perl, PHP, and MySQL
  
  • Can I use Perl or PHP?
  • What are the locations of Perl and Sendmail?
  • Which Perl modules are installed?
  • Which directory do I upload my CGI scripts to?
  • What is changing permissions (CHMOD) and what does those numbers mean?
  • How do I change permissions (CHMOD)?
  • Does your hosting support Post Nuke (PHP Nuke)?
  • I keep getting a Error 500 Internal Server Error. Why?
• SSL and Secure Hosting
  
  • What is SSL and secure hosting?
  • How strongly secure is SSL encryption?
  • How do I create an ecommerce site so I can sell my products?
  • Do I need to write in a language other than HTML for the page to be secure?
  • Why do I get the warning that 'some items are insecure' on my secure page?
  • How much is a dedicated IP address?
  • Where should I get my own Secure SSL Certificate?
  • Can I transfer a SSL certificate to you? How?
  • What's the difference between using my own SSL certificate and using your shared one?

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