Support & Uploading to your Web Hosting Account

There are always a few hosting questions when you are creating a website. We outline how you can contact us for support, and how we provide full management of the servers below.

• How do I contact you?
• Do you offer phone support?
• How long does the setting up of my hosting take? What settings do I get?
• Do you have much downtime?
• Is there a money back guarantee if I am not completely happy?
• If I have trouble with my hosting account who do I contact?
• How long will it take if I need to retrieve a backup?
• Is every file backed up including my database?
• How do I upload my site using FTP?
• I would like a web-based file manager. Do you have one?
• How do I upload using your web-based file manager?
• I just uploaded my site but I only see the old version. What's going wrong?
• Frontpage does not appear to be working on my new account. What could be going wrong?
• I have uploaded my site but only see your "holding page". What's going wrong?
• Can error pages be customised to my pages instead of boring ones?
• Do you offer unlimited access to update my pages?
• What are these strange underscore directories I see in my webspace?

General Questions Support & Uploading Files Email & Statistics Domain Names

Reseller Hosting Before you Buy, Billing & Payments Perl, PHP, MySQL, SSL & Secure Hosting

If you can't find your question answered in our FAQ pages please contact us. We're always available to help you with any query you may have.

Cherry Web Hosting   Web Hosting Plans
FAQ   Support   Web Design
About Cherry   Contact Cherry   Resources